We REVOLUTIONIZE the build and handover process
for Boat Builders
Revolutionizing Boat & Yacht Delivery with Seamless Communication and Digital Documentation
According to the National Marine Manufacturers Association (NMMA) and the American Boat & Yacht Council (ABYC), maintaining complete, verifiable documentation is central to compliance and product quality. As marine manufacturers transition from paper binders to digital systems, boat manufacturer delivery handover software like YACHTWAVE helps align with these documentation standards while elevating the owner experience.
YACHTWAVE revolutionizes boat handover with cutting-edge solutions that streamline communication, minimize delays, and elevate customer satisfaction. Boat builders can now deliver boats more efficiently, ensuring every aspect of the build and handover is seamless and organized.
Say goodbye to outdated, manual processes and embrace a modern, customer-centric approach. The YACHTWAVE Delivery Platform transforms traditional delivery by shifting from paper to digital documentation, reducing logistical headaches, and providing an intuitive app accessible on both web and mobile—so you can focus on delivering exceptional customer experiences.
The YACHTWAVE Delivery Platform addresses the key challenges of new boat build and delivery with innovative features that empower boat builders to enhance the customer experience, minimize delays, and streamline communication throughout the build and ownership process.
YACHTWAVE offers a visually intuitive build status dashboard, keeping customers informed about every phase of their boat's construction. This transparency reduces customer anxiety and increases satisfaction by providing real-time updates. Customers are more prepared, which helps prevent delays from incomplete tasks, such as late selections or payment milestones. It also allows dealers stay aligned with customer readiness for critical steps like delivery.
The YACHTWAVE Delivery Platform enables boat manufacturers to provide customers with a fully branded (OEM) version of the YACHTWAVE app, seamlessly aligning with their brand identity. This web-enabled solution enhances the ownership experience by offering a premium, manufacturer-backed digital interface that reinforces brand loyalty and strengthens post-sale engagement. By delivering a customized platform, manufacturers ensure a consistent brand presence across all customer touchpoints while keeping owners connected to their vessels through a high-quality, factory-endorsed solution.
YACHTWAVE eliminates the need for bulky paper manuals and documentation, offering digital access to all critical documents through the app. No more cumbersome plastic bins or paper manuals that get shoved in a closet and forgotten. Customers can easily search for and access important information whenever needed, ensuring they are equipped with everything they need right at their fingertips.
YACHTWAVE provides 24/7 access to orientation training videos directly within the app, ensuring that customers can always reference how to operate their boat's systems. This reduces calls to dealers during weekends or off-hours and enhances customer confidence in managing their boat's features on their own schedule.
Dimensions, year, HIN, manufacturer, electrical specifications—everything you need is right at your fingertips, all in one place. Key details like measurements are available in both metric and imperial units, eliminating the need for conversions.
YACHTWAVE's patent-pending AI Mechanic™ feature is trained on all equipment, engine, and vessel manuals specific to each boat, providing highly accurate, boat-specific troubleshooting assistance. This intelligent system helps boat owners solve problems without requiring extensive technical knowledge by offering real-time advice drawn directly from manufacturer documentation. By providing guidance based on the actual manuals and specifications for their specific vessel, AI Mechanic™ reduces service calls and increases customer satisfaction by enabling owners to resolve issues quickly and independently.
YACHTWAVE manages customer and dealer-dependent actions and tasks with integrated reminders and alerts for approaching deadlines or overdue tasks. This reduces project slippage and ensures the timely completion of crucial customer actions such as selections, insurance, and payments. Both customers and dealers can track tasks through a unified interface, ensuring accountability and reducing misunderstandings or delays that could push back the boat's delivery.
YACHTWAVE includes an integrated maintenance log, which allows customers to track their boat's service history and parts inventory. This ensures that customers can easily keep up with required maintenance, reducing the chances of preventable issues and preserving the long-term value of the vessel.
The Decision Manager creates a single source of truth for all build choices, eliminating decision disorganization that leads to costly mistakes. Every selection, modification, and approval is tracked with full audit trails, ensuring nothing gets lost or miscommunicated during the build process.
Increase Customer Satisfaction
The YACHTWAVE Delivery Platform improves customer satisfaction by providing a fully OEM branded, intuitive, user-friendly interface that simplifies access to important boat delivery documents. With a quick and straightforward setup process, customers can quickly get started and access their vessel's details without the hassle of traditional paperwork.
Your customers can access the OEM-branded YACHTWAVE app on their mobile, tablet, or desktop devices via the web – completely free to use, providing a seamless, factory-backed experience.
Your customers and dealers can quickly and easily track the boat's status.
Manage customer and dealer action items to keep all parties on track and ensure timely progress throughout the build process.
Deliver cloud-based digital documentation with video orientation training for easy access and recall as part of the boat handover process.
Through telematics, gain real insight into how your boats move, run, and perform — through real-world vessel data, not theory.
Modern-day customers will appreciate the streamlined communication and convenience of electronic app delivery, which provides instant access to critical information and enhances their overall experience.
Join leading boat manufacturers who trust YACHTWAVE to deliver exceptional customer experiences.
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